Frequently Asked Questions (FAQ)

🚀 Ordering & Shipping

How long does shipping take?

We offer fast & free shipping! Orders are typically processed within 1-2 business days and arrive within 7-12 business days, depending on your location.

Where do you ship?

We ship worldwide! No matter where you are, we’ll get Pocket Retro to your door.

Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.

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🎮 Product & Features

How many games are included?

Each Pocket Retro comes preloaded with 20,000+ classic games from multiple legendary consoles. No downloads or internet required!

Do I need Wi-Fi to play?

Nope! All games are pre-installed, so you can play anytime, anywhere—no Wi-Fi needed.

What’s the difference between the 64GB and 128GB versions?

• 64GB: 20,000+ games, plenty of storage for most players.
• 128GB: More storage, more games, and extra room for custom additions!

Can I add my own games?

Yes! You can add your own ROMs via microSD card or USB.

What’s the battery life?

Each charge lasts 8+ hours, and it recharges via USB-C (included).

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💳 Payments & Returns

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and more!

Do you offer refunds or returns?

Yes! We offer a 30-day money-back guarantee if you’re not satisfied. Just reach out to our support team for assistance.

How can I contact support?

For any questions, email us at support@pocketretro.us, and we’ll get back to you within 24 hours.